Introduction
Shopyilo is an online shopping platform designed to provide customers with a wide range of fashion, lifestyle, accessories, electronics, home décor, and other consumer products. These Terms and Conditions (hereinafter referred to as “Terms”) apply to all users of the Platform, including customers, vendors, partners, and visitors.
By accessing Shopyilo, you agree to abide by these Terms, our Privacy Policy, Refund Policy, and any other policies that may be published from time to time.
2. Eligibility to Use
- You must be at least 18 years of age or the age of majority in your jurisdiction to use our services.
- If you are under the age of 18, you may use Shopyilo only under the supervision of a parent or legal guardian.
- By registering with Shopyilo, you represent that all information provided is accurate, complete, and current.
3. Account Registration
- Users may be required to create an account to access certain features, such as placing orders, saving wishlists, and tracking deliveries.
- You are responsible for maintaining the confidentiality of your login credentials.
- Shopyilo shall not be liable for any loss or damage resulting from unauthorized use of your account.
- You agree to notify Shopyilo immediately in case of any unauthorized access or security breach.
4. Products and Services
- Shopyilo strives to display accurate product descriptions, images, and pricing. However, slight variations may occur due to differences in device screens, lighting, or manufacturing changes.
- Availability of products is subject to change without notice. We reserve the right to discontinue, modify, or restrict access to products at any time.
- Prices listed on the Platform are inclusive or exclusive of taxes, duties, and shipping charges, as indicated at checkout.
5. Pricing and Payment
- All prices are displayed in [Insert Currency] and are subject to change without notice.
- Shopyilo accepts multiple modes of payment, including credit cards, debit cards, net banking, digital wallets, and other payment gateways.
- By completing a transaction, you authorize us and our payment partners to process your payment.
- Shopyilo is not responsible for errors, delays, or failures caused by third-party payment processors.
6. Order Placement and Acceptance
- Your order is considered confirmed once payment is received and verified.
- Shopyilo reserves the right to cancel or refuse any order due to unavailability, pricing errors, suspected fraudulent activity, or violations of these Terms.
- You will receive an order confirmation email or SMS containing the details of your purchase.
7. Shipping and Delivery
- Estimated delivery timelines will be displayed at checkout but may vary depending on location, logistics, and unforeseen circumstances.
- Shopyilo shall not be held responsible for delays caused by courier services, natural disasters, strikes, or other force majeure events.
- Risk of loss and title of products pass to you upon delivery.
8. Returns, Refunds, and Cancellations
- Shopyilo offers a flexible return and refund policy in accordance with our Refund Policy.
- Customers must initiate a return request within the specified window (generally 7–14 days) of receiving the product.
- Items must be returned unused, unwashed, and in their original packaging.
- Certain items, such as perishable goods, cosmetics, personal care products, and customized items, may not be eligible for returns.
- Refunds will be processed to the original payment method within the stipulated time frame.
9. User Responsibilities
When using Shopyilo, you agree not to:
- Engage in fraudulent activities such as using fake identities or stolen payment methods.
- Upload or share unlawful, offensive, or harmful content.
- Infringe upon intellectual property rights of Shopyilo or third parties.
- Use automated bots, crawlers, or scripts to interfere with the Platform.
- Violate any applicable laws, rules, or regulations.
10. Intellectual Property Rights
- All content on Shopyilo, including text, images, logos, product listings, designs, graphics, and software, is the property of Shopyilo and protected under intellectual property laws.
- You are granted a limited, non-exclusive, non-transferable license to access and use Shopyilo for personal, non-commercial purposes.
- Unauthorized reproduction, distribution, or exploitation of Shopyilo’s content is strictly prohibited.